11:08pm I sent it our seats and a selfie with a simple ask of finding the in-stadium footage. By 11:20 it had filed a USTA case, emailed the ticket office, the company that produces the US Open, and Amex's US Open media contact. The production team’s address bounced - so it found the company's site form and went in through that instead (2/5)

Overnight, it went through ESPN's 22-minute highlight package frame by frame checking every crowd shot and found nothing, which made sense given it was only shown to fans at the stadium. Then USTA said no three times - 'not recorded or archived for public distribution.' Instinct pushed back and fought. (3/5)

4:34pm an awesome director at the production company saw the web submission from Instinct and replied. 5:02pm the ask got passed to another producer who emailed back: 'I had an editor cut out all the couples during the break at the time you mentioned.' Turns out we were the very last couple in the montage (4/5)

I got the email 18 hours later with the sought after footage. Oh and I didn’t have to follow up with the instinct agent once since last night.

Anyways, moral of the story: the instinct hype is real and justified (5/5)